The Elizabeth Courtauld Surgery

01787 475944

Patient Information

Click on the links to find more information for patients.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

CARE.DATA

How information about you helps us to provide better care. Confidential information from your medical records can be used by the NHS to  improve the services offered so we can provide ... [continue] CARE.DATA

Change of address

If you change name, address or telephone number, please let our receptionists know by writing to us. If you move outside the practice area you will need to find a ... [continue] Change of address

Childhood Illness Guide

Common Childhood Illnesses and wellbeing. A parents guide – children 0-11 This link can offer some ideas to help you find your way through what can be a maze of ... [continue] Childhood Illness Guide

Community Transport

Community Transport Is available for anyone living within the Braintree District Council area who is unable to access public transport.  We can provide affordable accessible transport to your appointment and ... [continue] Community Transport

Complaints and compliments

Compliments, Comments, Concerns & Complaints We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, ... [continue] Complaints and compliments

GP2GP

GP2GP – The practice operates the GP2GP process of transferring patient records electronically both out to new surgeries when our patients move, or in from other practices when patients move ... [continue] GP2GP

Help us to help you

Other ways to help us help you Phone after 10.30 am for lab results and administrative problems. Use the auto check-in.  It is quick and easy and allows receptionists to ... [continue] Help us to help you

How to register

In order to register with the practice, you should bring your NHS Medical card to the surgery. If you do not have a medical card a form can be provided. If ... [continue] How to register

Library

Our Library has a range of useful leaflets providing you with information about a number of healthcare topics. Simply click on the links to download the leaflet you would like to ... [continue] Library

Other useful telephone numbers

Colchester Hospitals: 01206 747474 Chelmsford Hospital: 01245 440761 Samaritans: 01206 561234 Drug Addiction Centre: 01206 287250 RELATE Counselling: 01206 578948

PALS – Patient Advice and Liaison Service

If you don’t know who to ask, ask PALS…..the Patient Advice and Liaison Service. Concerned but don’t want to complain? Have a problem, but don’t know who to ask? Worried ... [continue] PALS – Patient Advice and Liaison Service

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Pregnancy Self Referral

Pregnancy Self-Referral form If you have just had confirmation that you are pregnant, Congratulations! You can use the online self-referral form to book with Colchester Hospital Midwives (including Clacton/Harwich and Halstead Midwives) ... [continue] Pregnancy Self Referral

Summary Care Record (SCR)

Summary Care Record (SCR)  – We have processes in place to upload any changes to the SCR at least once every working day. If you have opted out of this SCR ... [continue] Summary Care Record (SCR)

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Allocated GP’s

Allocated GP’s From the 1st April 2015 practices are required under their contract to allocate a named GP to ALL patients including children. All patients at the surgery have been allocated ... [continue] Allocated GP’s