Working together

We are committed to helping you look after your health. This is made possible by working together as a partnership.

What we will do for you

  • We will treat you with courtesy and respect at all times
  • We will treat you as a partner – explaining any medical conditions and discussing possible treatments.
  • We will keep the contents of your health records and discuss them with your doctor, subject to any limitations in the law.
  • We will keep the contents of your health records completely confidential.
  • We will respond immediately to life-threatening conditions.
  • We will see you the same day for urgent problems.
  • We will not keep you waiting at the surgery for more than 30 minutes without an explanation.
  • We will refer you to a specialist when your doctor thinks it is necessary.
  • We will refer you for a second opinion when you and your doctor think it is necessary.
  • We will do our best to obtain good quality hospital services for you.
  • We will listen to any complaints about our service, and reply within two working days.
  • We will help you to get the best from our services, and tell you if you are misusing them.

What you can do for us

  • Treat us with courtesy and respect at all times
  • Try not to waste the doctor’s time with minor ailments – a pharmacist can offer good advice for these.
  • Use emergency services only in a genuine emergency.
  • Cancel appointments you no longer need, so that someone else may use them.
  • Please only ask for a home visit if the patient cannot attend the surgery through illness or infirmity.
  • Tell us how we may improve our services. Constructive advice is always welcome.