The Elizabeth Courtauld Surgery

01787 475944

Appointments

We are open 8:30am – 6:30pm Monday to Friday, From the 1st August we will be running the extended access across our two surgeries, appointments will be available from 8am to 8pm Saturday and Sunday at our Chelmsford Surgery, click on the following link for more information Extended Access – patient FAQ

During the COVID-19 pandemic we have moved our to the Total Telephone Triage model, a Clinicaian will ring you and help you over the phone or by video consultation, a clinician will only invite you to attend the surgery if they feel it is absolutely  necessary.  If you are invited to attend please wear a face covering.

Appointments are available during the hours listed on the Home page.  The phone lines are closed daily between 1 and 2pm, except for emergencies.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10:30am. Please state whether you require a visit urgently (to help us assess priority)  Please note the doctor may contact you by telephone or video consultation in the first instance.

Booking an appointment online

Click here for appointmentsonline

If you wish to book an appointment online, please click on the link above.

If you are trying to book any of the following, you will need to telephone us on 01787 475944.

  • Smear test
  • Blood test
  • Annual review appointment
  • Any nurse appointment
  • A double appointment
  • Diabetes, Asthma or Hypertension consultation

Before you can use the online service, you must visit the surgery and register with us for your unique password that will be required for booking online.

One of the following three forms of identification will be required when registering:

  • Passport
  • Driving Licence
  • Council tax bill

Once you have registered with us, please click on the link below and follow the instructions to create your account and enjoy the freedom of booking online!

Click here for appointmentsonline

From 1st April 2015 if you are registered for Systmonline, you will also be able to see your Summary Care Record. To do this you will need to contact the surgery to ask us to set this up.

Automated check – in for pre-booked appointments

When you arrive at the surgery for your appointment, look for our ‘automated check-in’ which is located on the wall near to the town entrance. With just five simple steps you can check yourself in for your appointment without having to queue at reception. This is ideal for those patients who just wish to let us know that they are here. You will still need to see the receptionist if you have any other requirements.

  • Touch the screen to start the process
  • Touch the screen to select which month you were born
  • Touch the screen to select which date you were born
  • Touch the screen to select the first initial of your surname
  • Select ‘yes’ if your details appear on the screen correctly.

Watch the screen for confirmation that you have been checked in and then take a seat until you are called

We provide

  • Morning and afternoon surgery.
  • Face to face and telephone appointments. There is a limit to how many patients we can see in a day so you may need to wait for an appointment.
  • Urgent Problems Clinic each afternoon for serious conditions that cannot wait until the next day.  You will need to tell the receptionist what the nature of the problem is so the doctor can prioritise the return telephone calls.
  • Clinics for long term conditions such as diabetes, high blood pressure, asthma, heart disease etc.  Also contraception and stop-smoking clinics.

We are not an emergency service.  If you have severe or life threatening symptoms then you should call 999 or go to A+E at Colchester or Broomfield.

We are not a “Walk-in Centre”.  This is provided at Colchester for those patients that feel that their symptoms cannot wait for the next available appointment at the surgery.

We cannot provide a 10 minute face-to-face appointment for everyone who would like one.  We need you to help us by asking for a face-to-face appointment only if it is really necessary.  Our GPs offer telephone appointments which are often more convenient for patients. There is also a lot of advice available on our website and from the local pharmacies about dealing with minor illnesses.  You can also call NHS 111.  Most sore throats, coughs, colds, ear aches, upset stomachs etc do not need a doctor’s advice as they will get better on their own.