We are open 8:30am – 6:30pm Monday to Friday, with extended opening hours on a Saturday from 8:00am – 1:00pm for pre-booked appointments only. From the 1st August we will be running the extended access across our two surgeries, appointments will be available Monday to Friday 6:30pm-8:00pm and Weekends 8:00am – 1:00pm at Halstead and 8:00am – 2:00pm at Chelmsford surgery, click on the following link for more information Extended Access – patient FAQ
Appointments are available during the hours listed on the Home page. The phone lines are closed daily between 1 and 2pm, except for emergencies.
Our morning surgery is an open access surgery. Attend the surgery before 10.30am and you will be seen. Our practice nurse and afternoon surgeries are by an appointment only system. Appointments can be booked by telephoning the surgery, calling in to reception or by booking online. Some appointments are available to be booked up to four weeks ahead. All appointments are 10 minutes long, so if you have complex problems please ask to book a double appointment.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10:30am. Please state whether you require a visit urgently (to help us assess priority). Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Booking an appointment online
Click here for appointmentsonline
If you wish to book an appointment online, please click on the link above.
If you are trying to book any of the following, you will need to telephone us on 01787 475944.
- Smear test
- Blood test
- Annual review appointment
- Any nurse appointment
- A double appointment
- Diabetes, Asthma or Hypertension consultation
Before you can use the online service, you must visit the surgery and register with us for your unique password that will be required for booking online.
One of the following three forms of identification will be required when registering:
- Driving Licence
- Council tax bill
Once you have registered with us, please click on the link below and follow the instructions to create your account and enjoy the freedom of booking online!
From 1st April 2015 if you are registered for Systmonline, you will also be able to see your Summary Care Record. To do this you will need to contact the surgery to ask us to set this up.
Automated check – in for pre-booked appointments
When you arrive at the surgery for your appointment, look for our ‘automated check-in’ which is located on the wall near to the town entrance. With just five simple steps you can check yourself in for your appointment without having to queue at reception. This is ideal for those patients who just wish to let us know that they are here. You will still need to see the receptionist if you have any other requirements.
- Touch the screen to start the process
- Touch the screen to select which month you were born
- Touch the screen to select which date you were born
- Touch the screen to select the first initial of your surname
- Select ‘yes’ if your details appear on the screen correctly.
Watch the screen for confirmation that you have been checked in and then take a seat until you are called.
Open Access Surgery
If you are attending the open access surgery please take a number and take a seat. You will then be called to the reception desk to see our Care Navigators.
- Morning and afternoon surgery.
- Face to face and telephone appointments. There is a limit to how many patients we can see in a day so you may need to wait for an appointment, but you can book up to 4 weeks in advance.
- Open Access Surgery each morning.
- Urgent Problems Clinic each afternoon for serious conditions that cannot wait until the next day. You will need to tell the receptionist what the nature of the problem is so the doctor can prioritise the return telephone calls.
- Clinics for long term conditions such as diabetes, high blood pressure, asthma, heart disease etc. Also contraception and stop-smoking clinics.
We are not an emergency service. If you have severe or life threatening symptoms then you should call 999 or go to A+E at Colchester or Broomfield.
We are not a “Walk-in Centre”. This is provided at Colchester for those patients that feel that their symptoms cannot wait for the next available appointment at the surgery.
We cannot provide a 10 minute face-to-face appointment for everyone who would like one. We need you to help us by asking for a face-to-face appointment only if it is really necessary. Our GPs offer telephone appointments which are often more convenient for patients. There is also a lot of advice available on our website and from the local pharmacies about dealing with minor illnesses. You can also call NHS 111. Most sore throats, coughs, colds, ear aches, upset stomachs etc do not need a doctor’s advice as they will get better on their own.